Even when I tried to flip the device over so I could free my son did they not get off. They state intoxicated guests will not be permitted in the pools yet alcohol is the only reason I can come up with for the females who were on the floating device crushing my son to not get off when I yelled for them to get off because they were pinning my sons body to the pools bottom. This park does not allow you to bring your own life jacket for your children yet they don't have enough to supply one for even half of the guests who need one. His only response that he repeated numerous times was that they'd send the lifeguard for more training if they deemed it necessary. The supervisor showed no empathy or understanding of the fact that my son had been submerged long enough to pose a risk to his life.

He saw his tiny body pinned to the bottom of the splash pool,face down,motionless and with no way to get free because of the huge floating device intended for use in the floating river attraction,with two very heavyset females on it whose wights were the force crushing his small body against the pool bottom! This was in the splash area where the depth of the water was 0.9 feet so it was impossible to NOT see him drowning while nobody came to help me save him! There were at least 30 adults watching this, hearing my screams for help and ONE person finally came and helped me save his life! The lifeguard shrugged his shoulders and walked away when I asked why he didn't help me save my son,why these floating devices are allowed in this shallow area where they posed a danger to small children. The lifeguard was 6 feet away watching the whole incident from beginning to end and did NOTHING! He heard me scream in panic for help to save my son. My 4 year old son almost drowned at this 'family friendly waterpark yesterday 3/26/22.

Epic waters hours